The Context

Caina is a leading technology provider driving digital transformation across Indonesia. One of their core services involves enabling highly secure online psychological tests, which are utilized for a variety of critical purposes. Ensuring that each user can complete the verification process correctly, efficiently, and securely is a fundamental part of Caina’s mission to deliver reliable digital services to a diverse, nationwide demographic.

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The Challenge

Before partnering with Unico, Caina faced significant operational and user experience hurdles with its previous technology vendor.

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• The Threat: The risk of invalid test-takers and the necessity to guarantee the absolute authenticity of the user taking the online tests.
• The Bottleneck: The previous vendor lacked a user-friendly SDK to guide individuals through the selfie capture process. This led to high retry rates, as users submitted inefficient or improper photos. The friction caused many users to abandon their sessions entirely.
• The Goal: To implement a reliable, guided biometric solution that would eliminate the operational burden of manually reviewing incomplete submissions, thereby accelerating the verification pipeline and reducing drop-offs.

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The Solution

Seeking a robust technology partner, Caina chose to integrate Unico Liveness Detection. The solution perfectly matched Caina's need for a platform that balances enterprise-grade reliability with exceptional ease of use. Key elements of the integration included:

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• Guided Authentication: Unico’s intuitive SDK guides users step-by-step to capture the correct type of photo, drastically minimizing errors.
• Proof of Life: The technology operates with an extraordinary 0% False Acceptance Rate (FAR) to validate that the uploaded image belongs to a live person.
• Universal Compatibility: Unico’s solution works seamlessly across a massive range of mobile devices (from low-end to high-end) and major browsers (Chrome, Firefox, Safari, Edge)—a critical requirement for Indonesia's highly diverse user base.

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The Impact

The implementation of Unico Liveness Detection radically transformed Caina's onboarding process, delivering staggering quantitative and qualitative results:

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• Operational Efficiency: With users properly guided, improper photo submissions plummeted. The operational burden on internal teams vanished, allowing them to focus on core tasks instead of manual reviews. This efficiency led to over 172,000 users being successfully onboarded in just 2.5 months.
• Explosive Growth: By removing user friction, Caina experienced a 500% surge in user onboarding from June to July 2025, streamlining identity checks from 16,000 to nearly 100,000 in a single month.
• Exceptional User Satisfaction: The user journey became significantly smoother, faster, and more precise. Internal teams and users alike reported high satisfaction with zero complaints regarding the technology's performance.

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The Horizon

The success of this partnership has fortified Caina's platform, creating a highly secure and scalable online environment for its psychological testing services. Moving forward, Caina will continue to rely on Unico's agile technology and excellent support team to sustain its rapid growth, confident that its authentication processes will remain accessible, reliable, and user-centric across all of Indonesia.

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