Unico Empowers Eurasian Bank to Onboard Over 1M Clients and Slash Credit Costs
Results at a glance
Our partnership with Unico has helped us successfully integrate biometric security measures into our digital banking process. Thanks to our implementation of Unico solutions, over 800,000 customers have already passed biometric authentication, resulting in a highly secure process. Additionally, our online processes have allowed us to reduce the cost of credit by 2.5%
Ivan Belokhvostikov
Deputy Chairman of the Management Board, Eurasian Bank
The Context
Eurasian Bank, one of Kazakhstan's leading financial institutions, embarked on an ambitious digital transformation journey in 2021. The bank's primary objective was to transition its core banking services—ranging from client onboarding and account registration to loan applications—into a fully remote, digital-first model to better serve its modern customer base.
The Challenge
Shifting traditional banking operations to digital channels introduced significant operational and security hurdles for Eurasian Bank.
- The Threat: A rapidly rising threat landscape characterized by sophisticated biometric fraud, including deepfakes and advanced spoofing techniques aiming to compromise user accounts.
- The Bottleneck: The critical need to authenticate users for new account registrations, mobile app logins, and online loan requests without creating a cumbersome, slow user experience that would deter adoption.
- The Goal: To find a robust authentication solution capable of securing digital channels flawlessly while providing a quick, seamless, and user-friendly experience for all clients.
The Solution
After a thorough evaluation, Eurasian Bank partnered with Unico to overhaul its digital security infrastructure. The bank integrated Unico Liveness and Unico Biometry directly into its user flows. These cutting-edge solutions were selected specifically for their ability to deliver the highest level of biometric security—effectively distinguishing genuine users from sophisticated fakes—while maintaining a frictionless, intuitive user experience that is critical for driving digital adoption.
The Impact
The deployment of Unico's technology catalyzed Eurasian Bank's digital success, delivering extraordinary quantitative outcomes:
- Massive Scalability: The seamless onboarding flow enabled the bank to successfully register more than 1 million new clients through its digital channels in just a single year.
- High Adoption of Remote Services: The intuitive process drove massive user engagement, resulting in 72% of all lending being executed through remote biometric identification in the mobile app by Q4 2022.
- Uncompromised Security & Cost Savings: Unico's technology proved highly effective, preventing 100% of the biometric attacks faced by the bank. Furthermore, the operational efficiency gained from secure online processes allowed the bank to reduce the cost of credit by 2.5%.
The Horizon
Eurasian Bank’s strategic alliance with Unico has cemented its position as a digital leader in Kazakhstan's financial sector. With over 800,000 customers already authenticated seamlessly, the bank has built a highly secure, scalable foundation. Moving forward, Eurasian Bank will continue to leverage Unico's advanced biometric ecosystem to innovate its service offerings, ensuring that future growth remains both entirely secure and exceptionally user-centric.
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